A New Integration to WildJar Call Tracking
This week, we've added a brand new integration to WildJar!
WildJar is a call tracking and intelligence software, designed to allow you to monitor your important call KPIs and metrics.
Let's dig in and see exactly what you can report on with this new integration.
Integrating WildJar is as easy as connecting anything else within our software.
Simply navigate to 'Integrations' in the left-hand menu and click on the WildJar logo. Follow the short setup steps from there.
WildJar Dashboard and Metrics
The most unique thing about WildJar, as opposed to our other call tracking integrations, is the ability to differentiate between 'Web Source' and 'Call Source'. This means you can determine what channel it came through (Call Source), and which website it came from (Web Source).
Ready to take your reporting to the next level?
In the pre-made dashboard that you will land on after connecting WildJar, you will first see the following metrics:
- Caller Type: Return Caller vs. First Time Caller
- Call Status: Answered vs. Missed
- Answered: Calls answered by day
- # Calls
- # Calls Answered
- # Calls Missed
- # New Callers
- Average Duration
As you scroll down, you'll see a table that lists all of the calls, and gives you the option to listen to them.
Custom Call Tracking Dashboards
If you want to combine your data to get a true picture of how your marketing efforts for your clients are going, create a custom dashboard that displays call tracking data side-by-side with your other marketing data.
Learn more about our custom dashboards here!
Deliver your call tracking reports on a cadence that suits both you and your client. Better yet, automatically schedule them so that you can always be consistent and reliable - a trait all clients look for!
Written by Alex Girardi
Alex is in product marketing, pushing the great work from the engineering team out into the world. When he's not marketing, he's probably rock climbing or researching the latest eCommerce trends!