Automated Twilio Reporting

Improve client reporting with the Twilio reporting tool. Consolidate call and SMS data to identify engagement patterns and support strategic decision-making.
A screenshot of the Twilio integration on AgencyAnalytics

In-Depth Call Analytics

Monitor important metrics like name, duration, answered by, and callback number

SMS Message Data

Compare inbound vs outbound messages and review message statuses

In-App Call Recordings

Measure and quantify call quality by listening to recordings of each call

Increase Client ROI

Gain advanced insight into call and SMS optimization opportunities and watch your client's ROI soar

Informative Call Tracking Analytics

Monitor call and SMS campaign performance with clear and understandable reports focused on the most important data. Track KPIs such as call duration and completed vs failed calls.

Twilio Dashboard widget
Metrics Explorer

Explore All Available Twilio Metrics

See all the metrics you can easily add to your client reports and marketing dashboards
    • Accepted
    • Busy
    • Calls
    • Cancelled
    • Completed
    • Date
    • Delivered
    • Failed
    • Fax
    • Human
    • In Progress
    • Inbound
    • Machine
    • No Answer
    • Outbound
    • Outbound Call
    • Outbound Dial
    • Outbound Reply
    • Queued
    • Read
    • Received
    • Receiving
    • Ringing
    • Sending
    • Sent
    • Sms
    • Trunking Originating
    • Trunking Terminating
    • Undelivered
    • Unknown

    Accurately Track SMS Messages

    Keep an eye on the performance of both inbound and outbound SMS messages and track vital KPIs like status (delivered, received, failed) and date sent. You can even view the SMS content in-app!

    Twilio Dashboard reporting

    Listen to Call Recordings In-App

    Easily listen to call recordings right from your dashboard. Simply click on the message you want to hear and press play!

    Twilio call recording report
    Live, White Labeled Twilio Dashboard

    Impress Clients With Their Own Custom Dashboard

    Give clients 24/7 access to their own Twilio dashboard. Our live, custom client dashboards lets you give clients access to the data they need when they need it.

    Build Dashboards & Reports Your Own Way
    Your Logo, Your Branding, Your URL

    White Labeled to Enhance Your Branding

    Add your own logo and brand colours to your reports for a seamless reporting experience for your clients. Take your reporting to the next level with visually stunning call tracking reports and live client dashboards with your very own branding.

    Fully white label your BigCommerce dashboards and reports.

    Connect the Twilio integration in seconds to streamline your client reporting.

    Get Started for Free

    Try AgencyAnalytics risk-free for 14 days. No credit card required.
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