Andrew Thomas
Technical Director, HookedOnMedia

Having recently celebrated their 10-year anniversary, the HookedOnMedia team has experienced the ups and downs of growing a marketing agency. On their path to becoming a well-known and respected digital marketing agency, a recurring challenge for HookedOnMedia has always been managing growth. Whether they needed to recruit new staff to execute campaigns for an influx of clients or stay organized with their project management, the founders never wanted their clients to feel the effects of their growing pains. This included their client reporting.

Their team was using reporting software designed to meet specific needs at the time. But as their needs evolved, HookedOnMedia began taking on more clients and expanding their service offerings. Their custom software was no longer a reliable option for delivering transparent results to their clients. Instead, they were spending considerable amounts of time on API updates that they wanted to refocus on billable tasks.

Finding a reporting tool that would save them the headaches of manually updating APIs and would also deliver reliable metrics was a top priority for HookedOnMedia. They were looking for a tool that would give them peace of mind with accurate marketing data at their fingertips. 

The solution needed to allow them to customize their client reports, as each of their clients required different reporting levels. Some management-level clients wanted to see top-of-line data, whereas others wanted more granular details. The right reporting tool for HookedOnMedia would give them the flexibility to do both as well as options for fast setup when they onboard new clients.

Now, HookedOnMedia doesn’t spend time worrying about updating their custom reporting software and spends more time on billable tasks for their clients. With 80+ marketing integrations, their team easily connects the platforms their clients want to know about.

The ability to create customizable reports and utilize existing report templates has cut their client reporting time in half, even compared to what they had initially built to automate these processes. Plus, they appreciate the stability of a professionally-built platform which gives them confidence that the reports are created and delivered on time to each of their clients. Finally,  incorporating features like text boxes with additional commentary brings their clients clarity and transparency, helping them understand their marketing data.

Thomas offers this advice to other agency leaders considering building their own reporting software: 

“Unless you have a lot of budget and time, don't custom code your own reporting software. We’ve been there and done that. It just becomes an expense and a worry. Let AgencyAnalytics take these problems away so you can focus on client results and other tasks.”