Today we've added three more platforms to our ever-expanding list of integrations: GatherUp, Synup, and Trustpilot. We've also made it easier to work across different timezones, and to report on long-term data.
You can now connect three new local integrations, bringing our total integration count to almost 50! If you use GatherUp, Synup, or Trustpilot, be sure to integrate your accounts now.
These new integrations allow you to get deep insights on each client's ratings, reviews, listings, interactions, NPS, and more. And of course these updates will make your automated client reports even more complete, allowing you to easily share your reputation management work alongside all of your other channels.
Along with this, we've added better support for accessing data across different timezones. There's also a new option to change what "All Time" means when setting date ranges, which gives you a lot more control over your reporting.
New GatherUp Integration
Our GatherUp integration brings you three new dashboards and customizable report sections, allowing you to monitor and share each client's ratings, reviews, and Net Promoter Score (NPS). Simply connect your GatherUp account and you'll have instant access to your data.
Let's take a look at everything you can access!
GatherUp Overview Data
First up, we've got data covering an overview of your client's ratings and reviews. This data is great for a quick big-picture view of your client's online reputation. You can see changes in ratings across time, ratings by source, average rating, and total review count.
To dive deeper, you can easily access every single GatherUp review in dashboards and reports. View the author, source, review date, star rating, and full review contents as either a table or a feed-style list.
GatherUp Net Promoter Score
Ensure your clients are in touch with customer sentiment by reporting NPS data. Keep tabs on customers who promote, detract, or who are indifferent towards your client's business, and help provide insights on how many current customers would recommend your client's business to others.
Our new dashboard and report options give you access to NPS ratings, feedback type, customer details, tags, and more.
New Synup Integration
If you're using Synup, you now have a wealth of options for sharing data with clients.
Integrate Synup to keep track of each client's online reputation and listings across three dashboards and report sections.
You can also build your own fully custom dashboards and reports with our brand new customizable Synup widgets.
Gain a clear overview of ratings, reviews, and listings with our Synup Insights data. You'll also find views, website visits, phone calls, direction requests, and clicks as measured by Synup across Google, Facebook, and Bing.
This information is great for quickly sharing customer interactions and easy-to-digest reputation metrics for clients.
Our Synup Interactions data allows you to report on each client's reviews from across the web.
See every single review shown in either a feed or table view, with information on the source, author, star rating, review content, and more.
Along with sharing insights and interactions, your agency can easily report on all the work you've been doing to get your clients listed everywhere they need to be.
Show your clients where they're found online, and monitor the accuracy and score of each listing to ensure that customers are always able to get in touch with your client's business.
The data is split into premium listings (from Synup's core premium directories) and additional listings (from Synup's secondary directories offered on request).
See when each listing was last updated, along with the name, source, status, score, and a direct link to view the listing.
New Trustpilot Integration
Today's third new integration is with Trustpilot, where you can access ratings and reviews gathered from across the web. Simply connect your Trustpilot account and you're good to go.
Trustpilot Overview Data
Our Trustpilot overview data gives you fast access to your client's average rating, total reviews, ratings across time, review source, and a breakdown of their reviews by rating.
It's built to allow easy reporting of key reputation metrics, to keep clients updated on their online presence.
For a deeper look at your client's online reputation, switch to our in-depth reviews data to see every single review as a table or feed-style list. You can view and sort by date, source, author, rating, and read the full review.
As always, all of the above data can be added to your automated reports, or you can give clients 24/7 access via live dashboards.
Timezone & Date Range Updates
Along with three new integrations, we've also improved our timezone and date range options.
First up, the campaign timezone now applies to the date range selector in reports and dashboards. Previously, this timezone setting only applied to the exact time your automated reports would be sent.
You can change your campaign's timezone by choosing Settings from a campaign's left-side menu.
This update allows users to easily work on campaigns outside of their timezone. Prior to this, you could only select dates from your own timezone in the date range selector. For example, this update would be really handy for a USA-based agency who is doing work for an Australian client, since the Australian data can be a day ahead of current USA time.
This update also paves the way for us to convert integration data into your campaign's timezone, to give you much more accurate time-based comparisons across your different marketing channels.
We've already started doing this: CallRail data is now automatically converted to your campaign's timezone, and we'll be doing the same for MailChimp data very soon. The aim is to do this for as many integrations as possible, although this can depend on the integration's API (not all integrations tell us the timezone of the data they're sending to us).
If you need to know timezone information about a specific integration, just reach out to our support team.
"All Time" Date Range Improvements
Today's final update relates to our "All Time" date range option: You can now customize what "All Time" means for each campaign.
This can be changed by clicking Settings from a campaign's left-side menu, then editing the Campaign Start Date.
Previously, the campaign creation date was locked, which meant our "All Time" date option was locked. This was because:
Tools like our rank tracker don't have any historical data prior to your campaign's creation date
All integrations differ in the amount of accessible historical data, so there's no single universal "start date"
You could sometimes hit API limits for certain integrations if you're constantly pulling in all available data
Now though, you can edit a campaign's start date, to make our "All Time" date range option go back to that date.
We've always had a custom date range option, but this update gives you another way to report on long-term changes.
For example, you could set a Google Analytics widget to "All Time", to show growth right from when the website first went online (provided the data is in your Google Analytics account).
We've got more exciting updates in the works (as usual!). Let us know what you think of today's changes in the comments below, or start a conversation with our team right now.